Teams at McBride Consulting, LLC

Test Salesforce releases for a New York State Department of Labor unemployment insurance call center. Develop and execute SIT and E2E scenarios covering workflows, case management, integrations, and user interfaces. Manage test cases, results, metrics, and defects in Copado, retest fixes, and coordinate with developers and functional stakeholders to confirm deployment readiness without disrupting live operations.

Maintain and enhance a Salesforce Service Cloud instance supporting a state unemployment insurance call center. Configure Service Cloud, develop Apex, Lightning Web Components, Flows, reports, and dashboards, and manage sandbox-to-production deployments with Copado. Provide warranty support, analyze and remediate defects, and lead knowledge transfer and pairing sessions to build the client technical team’s independence.

Supports strategic communications and public affairs for the Department of the Air Force’s C3BM Division. Responsibilities include managing messaging, drafting press releases and articles, planning ceremonies and official visits, coordinating conference exhibits, executing outreach campaigns, and engaging government, industry, academic, congressional, and international stakeholders. The role also supports strategic program initiatives and event execution at Wright-Patterson AFB.