Teams at MCA Connect

Configures Dynamics 365 CE and Power Platform solutions, gathers requirements, documents business processes, creates functional designs and test materials, supports UAT and go-live activities, and helps clients adopt CRM and customer engagement capabilities. The consultant manages assigned workstreams, maintains requirements traceability, partners with technical teams on integrations and data migration, supports training and hypercare, and guides junior resources.

Implement and support Dynamics 365 CE and Power Platform CRM solutions. Gather requirements, document processes, configure applications, create functional designs and test materials, support UAT and go-live, and deliver training and adoption resources. Collaborate with technical teams on integrations, migration, reporting, security, and customizations while managing requirements traceability, risks, backlog activities, and client communications.

Drive enterprise sales growth for Microsoft Dynamics 365 Customer Engagement and Power Platform consulting services. Originate pipeline, develop strategic account plans, lead complex transformation pursuits, shape customer-specific solutions, manage forecasting and commercial negotiations, and close large consulting engagements. Build executive relationships, coordinate Microsoft and delivery partners, expand strategic accounts, and commercialize repeatable CRM, customer experience, AI, and digital transformation offerings.