Teams at Mayfield Brain & Spine

Review, correct, and prepare claims for accurate, timely submission to payers. Identify and resolve claim edits, submit electronic and paper claims, update practice management system, prioritize based on aging/dollars, contact payers for unpaid claims, and support quality assurance of pre-submission claims.

Lead and manage the Spine Services clinical program, partnering with physicians and operations leadership to advance strategy, standardize care, drive data-driven quality improvement, oversee budgets and business development, mentor staff, and occasionally provide APP clinic coverage. Responsible for operational management of spine programs, reporting, collaboration with hospital partners, and supporting research and professional development to improve patient outcomes and growth.

Serve as first point of contact for new patients: coordinate referrals, verify insurance, request records/imaging, schedule appointments, enter accurate data into scheduling/EMR systems, triage urgency, and provide empathetic, high-quality customer service while maintaining HIPAA compliance.