Teams at Maverick Payments

Manage onboarding and activation of new merchant accounts: review applications and approval parameters, enter and sync account data across systems, handle data-sensitive maintenance and account updates, communicate with partners for missing information, support department projects, attend trainings, and perform quality control to ensure timely, accurate merchant onboarding.

Program, test, pack, and ship point-of-sale hardware per specifications. Review orders, verify client information, coordinate shipping, handle escalations with partners and support teams, and perform light lifting. Communicate updates and maintain accuracy in deployed equipment and documentation.

Own and mature the ITSM practice and Helpdesk, lead platform selection and migration, manage ITIL-aligned incident/request/problem/change/knowledge/asset processes, define SLAs and KPIs, integrate ITSM with identity/monitoring/CMDB/AI assistants, support PCI DSS and SOC 2 compliance, and lead a small support team toward continuous improvement.