Teams at Maverick Payments

Provides technical support for payment processing systems, POS terminals, pin pads, gateways, and merchant accounts. The role triages and escalates tickets, troubleshoots connectivity and processing issues, configures payment equipment, assists sales partners, handles complex client escalations, delivers gateway demonstrations, and coaches and trains support representatives while supporting process improvements and compliance.

Facilitates deployment of payment terminals and point-of-sale equipment by reviewing orders, programming and testing devices, packaging shipments, managing returns, maintaining inventory records, and resolving technical issues. Coordinates with ISO partners and technical support on escalations, communicates deployment updates, supports specialized projects, and may train or mentor team members.

Provides internal IT help desk support, including hardware and software installation, advanced troubleshooting, identity and access administration, remote support infrastructure management, endpoint security compliance, and user onboarding/offboarding. The role analyzes recurring issues, documents solutions, supports business-critical users, coordinates technology projects, manages software approvals, and provides phone and chat-based assistance. It also repairs computers, mobile devices, and networking hardware while contributing to IT process improvements.