Teams at Masters India

Own the strategy, roadmap, discovery, and execution of GST and e-invoicing SaaS products. Translate Indian GST regulations, notifications, and taxpayer needs into product requirements, workflows, validations, reconciliation logic, and compliance features. Collaborate with customers, CAs, engineering, and business teams; create PRDs and user stories, manage integrations, lead UAT, and identify AI and automation opportunities across tax and finance workflows.

Maintain company accounts, ledgers, journals, trial balances, accounts payable and receivable, and bank reconciliations. Prepare financial statements, MIS reports, budgets, forecasts, and audit documentation. Support GST, TDS, and statutory filings while ensuring compliance with accounting principles, tax regulations, internal controls, and company policies. Monitor expenses and provide accurate financial information to management.

Manage the full customer lifecycle for enterprise GST SaaS clients, including onboarding, training, product adoption, account health monitoring, issue resolution, churn prevention, and relationship management. Advocate for customers internally, communicate product value and roadmap updates, educate users on features and self-service tools, and use Mixpanel to analyze engagement and identify opportunities to improve customer outcomes.