Teams at Masters India

Manage the full customer lifecycle for enterprise GST software clients, including onboarding, training, product adoption, engagement monitoring, account health, churn prevention, and ongoing relationship management. Demonstrate product value, resolve stated and unstated issues, educate customers on features and self-service tools, communicate roadmap benefits, and provide feedback to Product and Technology teams. Use Mixpanel to analyze usage patterns and generate actionable customer insights.

The Senior Software Engineer will design scalable SaaS products, mentor engineers, and improve systems using AI while ensuring quality and collaboration across teams.

Manage enterprise client queries on GST filings and TDS compliance, provide advisory clarifications, coordinate with product/tech teams to resolve issues, maintain documentation, and support escalations to ensure timely, high-quality client service.