Masabi Benefits Overview

Build and launch Salesforce Service Cloud to replace Freshdesk across customer support. Responsibilities include case management, routing, automations, integrations with Jira, PagerDuty, Slack, and AppFollow, reporting dashboards, data migration, Experience Cloud knowledge capabilities, Agentforce configuration, deployment, training, hypercare, and documentation.

Leads Masabi’s international bids function, managing tenders from qualification through submission, clarifications, and award. Owns pricing and commercial strategy, bid governance, risk recommendations, resourcing, and cross-functional coordination across business development, product, engineering, services, legal, and finance. Builds the bids function’s people, processes, content, tooling, and AI capabilities while coaching the team and improving win rates.

Lead Masabi’s global bids function from qualification through submission and award. Own bid pricing, commercial strategy, governance, risk recommendations, resourcing, and cross-functional coordination across business development, product, engineering, services, legal, and finance. Build the bids function, including its people, processes, content, tooling, and AI capabilities, while coaching the team and improving win rates in public transport and other tender-led markets.