Teams at Mars Capital

Manage daily banking and direct debit administration, process bank uploads, assist with payment allocation QA and refunds, handle multiple mailboxes, perform four-eye QA checks, meet SLAs and operational metrics, log incidents and engage risk owners, and ensure processes comply with controls and timelines.

Design, develop, and maintain scalable contact center solutions using Amazon Connect. Integrate Connect with Lambda, DynamoDB, S3 and other AWS services. Build serverless Python applications and APIs, implement CI/CD and IaC, monitor performance, resolve incidents, and collaborate with cross-functional teams to deliver secure, reliable cloud and data platform solutions.

Support and enhance the firm's risk framework and registers, perform 2nd-line control testing, manage incident resolution, produce risk MI for senior stakeholders, deliver training, and assist on firmwide projects and risk queries in a regulated mortgage-servicing environment.