Teams at Marriott Vacations Worldwide

Sell vacation ownership products by presenting offerings, understanding prospective owners’ needs, closing contracts, and completing required documentation. Build and maintain customer relationships through lead follow-up, referrals, reloads, upgrades, and post-sale support. Explain financing options, property benefits, and ownership features; monitor contract processing and customer satisfaction; and comply with applicable sales and marketing regulations. The role requires effective consultative selling, relationship management, accurate paperwork, and availability for weekends and holidays.

Assist vacation owners and guests by answering property and amenity questions, providing recommendations, handling pricing and portfolio inquiries, following up on leads and referrals, monitoring satisfaction, promoting opportunities, and maintaining customer contact records. The role requires guest-focused service, flexible availability including weekends and holidays, and an active real estate license where legally required.

Manages marketing teams responsible for generating tour traffic and meeting production goals. Develops marketing strategies, budgets, forecasts, incentive programs, and performance solutions. Analyzes production and customer experience reports, communicates strategies to sales, and builds relationships with resort operations and vendors. Recruits, trains, coaches, motivates, evaluates, and manages associate performance while ensuring regulatory compliance and maintaining marketing supplies and procedures.