Teams at Marriott Vacations Worldwide

Sell holiday preview packages via inbound/outbound calls, schedule and host virtual sales presentations, verify and activate pre-sold packages, maintain lead tracking in Goldmine, meet production targets, perform compliance and QA checks, and provide excellent guest service.

Lead rooms and operations to drive profitability and revenue goals. Coach and manage department teams, analyze financial and guest feedback, resolve service issues, oversee HR activities, and implement brand-aligned operational strategies to improve guest satisfaction and staff performance.

Supervise front desk staff to deliver excellent guest service, handle check-ins/check-outs and payments, coordinate with housekeeping, and assist management with hiring, training, scheduling, performance management, and guest issue resolution. Ensure property coverage, follow policies, maintain professional appearance, and perform general front-office duties including phone etiquette and safety reporting.