Teams at Marriott Vacations Worldwide

Schedules sales presentations, manages guest expectations, qualifies owners and guests, and uses persuasive techniques to maximize revenue while maintaining guest loyalty. Welcomes guests, provides professional service, supports team sales goals, and follows company policies. The role requires flexibility for varied shifts, weekends, and holidays, along with the ability to perform extended standing, walking, sitting, bending, twisting, pulling, and stooping.

Supervises front-desk sales operations, including sales tour and lead data entry, associate coaching, gallery readiness, brand standards, checklists, and reporting. Welcomes guests, addresses their needs, supports team goals, and follows company policies and safety procedures. Requires sales or customer service experience, schedule flexibility, and the ability to perform physical tasks associated with standing, walking, bending, and reaching.

Manages daily hotel front desk operations, including guest arrivals, registration, checkout, VIP service, complaints, staffing, scheduling, training, performance management, and policy compliance. Supervises and develops front desk associates, supports hiring and disciplinary processes, resolves guest concerns, monitors service standards, and communicates operational goals across the team.