Teams at Markkula Center for Applied Ethics

Supports enrollment management technology projects through integration testing, query and source-format adjustments, troubleshooting, test-case creation, data verification, report development, and AI result validation. Works across Slate, Workday, PowerFAIDS, Snowflake, and CollegeVine AI, collaborating with IT teams and providing project feedback. The role also tests financial aid communications, college financing plans, duplicate-management processes, and data-lake outputs.

Provides front-line technical support to university faculty, staff, students, and guests through phone, email, chat, and in-person channels. Troubleshoots hardware, software, operating systems, networks, Wi-Fi, VPN, authentication, telephony, printing, mobile devices, and security compliance issues. Documents incidents, escalates unresolved problems, develops support documentation, trains and monitors student staff, reviews ticket trends, and contributes to service improvements. The position is fully on-site and may support events, conferences, and other campus or external locations.

Co-manages gift processing and records operations, including gift and event entry, pledge creation, stock processing, reconciliations, fund creation, data integrity, deposits, and reporting. Serves as liaison to Finance, supervises and mentors staff, improves workflows, manages database processes, supports charitable gift compliance, and acts as backup to the department director.