Teams at Markel

Investigate, evaluate, negotiate, and settle Directors & Officers, Financial Institutions, and excess professional liability claims. Determine insurance coverage, manage litigation, communicate with policyholders, brokers, underwriters, and leadership, establish reserves, assess settlement values, prepare coverage correspondence, and maintain reporting and procedural compliance. The role also supports claims initiatives and examiner training while independently managing a caseload.

Supports Program Manager clients by managing CRM tracking, documentation, reporting, client metrics, and data analytics processes. Develops reporting tools, evaluates program performance, monitors risk issues, prepares presentations, trains Client Services staff, supports claims payments, and leads cross-functional projects. Requires strong analytical, quantitative, communication, organizational, and Microsoft Office skills, along with CRM and database experience.

Leads business transformation, operational excellence, process reengineering, automation, and strategic projects across Southern Europe. Translates business needs into technical specifications, coordinates cross-functional delivery, supports data and systems initiatives, and develops KPI frameworks, dashboards, governance materials, and executive reporting. The role oversees project risks, budgets, resources, integrations, and stakeholder alignment while enabling data-driven operational improvements.