Jobs at MapleTronics

Provides advanced L2 helpdesk support, resolves complex tickets, manages queue coverage, backs up phone support, and assists with onboarding and technician training. The role also supports quality control for workstation and user setups, scheduling coordination, service-team handoffs, and onsite coverage during urgent needs or workload spikes. Success is measured by reduced rework, stronger helpdesk resilience, clearer handoffs, and improved teammate readiness.

Own client relationships, drive retention and satisfaction, monitor account health, coordinate internal delivery resources, lead business and technology reviews, maintain technology roadmaps, and identify growth opportunities. The role serves as a trusted advisor to decision-makers, aligns technology recommendations with business goals and budgets, manages client risks, and ensures consistent communication and follow-through across teams.