Teams at Maple (getmaple.ca)

Owns Maple’s product partnership lifecycle, including sourcing and evaluating partners, negotiating contracts, coordinating product and operational integrations, managing commercial performance, and maintaining long-term executive relationships. The role also builds the partnership pipeline, prepares strategic assessments, supports diligence, and leads cross-functional launches across Product, Clinical, Customer Support Operations, and Commercial teams.

Provides bilingual English and French customer support to patients, providers, and prospective customers through live chat and email. Troubleshoots platform issues using established workflows, escalates complex cases, manages high conversation volumes, and delivers accurate, empathetic service. The role requires flexibility for evening, weekend, and holiday shifts in a fully remote Canadian environment.

Provide high-volume customer support to patients, providers, and prospective customers through live chat and email. Troubleshoot platform issues using established workflows, guide users through solutions, escalate complex cases, and maintain accurate, empathetic service. The role requires managing multiple priorities, adapting to changing tools and processes, and working evening, weekend, and holiday shifts in a fully remote Canadian environment.