Teams at Maple (getmaple.ca)

Prepare and record journal entries, reconciliations and month-end close in line with IFRS; support AR/AP, cash management, internal reporting, audit and tax readiness; strengthen internal controls and drive process improvements and automation, including exploring AI tools for accounting efficiency.

The Bilingual Client Success Associate manages channel partnerships, ensuring operational success and engagement, leading program launches, and handling renewals, with a focus on effective communication in both French and English.

Design, implement and optimize processes across Customer Support, Care Delivery and Provider Network Operations. Monitor KPIs, run opportunity assessments, build business cases, lead end-to-end improvements, develop training and change management, partner with cross-functional teams (data, product, engineering), and apply AI tools to increase efficiency and service quality.