Teams at Maple (getmaple.ca)

Manage high volumes of incoming lab and referral documentation (faxes, voicemails, digital records): upload, route, track and reconcile records; escalate urgent results; resolve incomplete documentation with labs and clinics; maintain accurate patient records; support public health reporting and compliance; collaborate with Customer Support and Care Delivery to meet quality and turnaround targets.

Own and process high volumes of lab and referral documentation, upload/route results, escalate urgent items, reconcile patient records, coordinate with labs/clinics and internal teams, support public health reporting, and meet accuracy, quality and turnaround targets in a fast-paced administrative role.

Design, implement and optimize processes across Customer Support, Care Delivery and Provider Network Operations. Monitor KPIs, run opportunity assessments, build business cases, lead end-to-end improvements, develop training and change management, partner with cross-functional teams (data, product, engineering), and apply AI tools to increase efficiency and service quality.