Teams at Maple (getmaple.ca)

Manage high volumes of incoming lab and referral documentation (faxes, voicemails, digital records): upload, route, track and reconcile records; escalate urgent results; resolve incomplete documentation with labs and clinics; maintain accurate patient records; support public health reporting and compliance; collaborate with Customer Support and Care Delivery to meet quality and turnaround targets.

Own and process high volumes of lab and referral documentation, upload/route results, escalate urgent items, reconcile patient records, coordinate with labs/clinics and internal teams, support public health reporting, and meet accuracy, quality and turnaround targets in a fast-paced administrative role.

Serve as the primary bilingual (French/English) contact for a portfolio of channel partners, managing program launches, renewals, partner communications, and operational details (eligibility, billing, reporting). Coordinate cross-functionally with Operations, Support, and Product, use data to monitor performance, resolve issues proactively, and improve playbooks to scale the Channel Partnerships business.