Maple (getmaple.ca) Benefits Overview

Own the day-to-day success of a portfolio of bilingual channel partners. Responsibilities include launching programs, leading French and English meetings, coordinating renewals, managing eligibility and billing workflows, maintaining Salesforce records, tracking partner performance, resolving issues cross-functionally, and improving operational playbooks. The role requires strong organization, communication, relationship management, data proficiency, and proactive problem-solving in a B2B service environment.

Own a portfolio of complex client relationships across channel or direct partnerships. Lead onboarding, program launches, business reviews, renewals, retention, upselling, and cross-selling. Serve as a bilingual French-English strategic advisor, translate performance data into recommendations, manage stakeholder relationships, and collaborate with Sales, Marketing, Product, Support, and leadership to grow accounts and improve client success processes.

Own the strategy, roadmap, and outcomes for Maple’s provider experience and clinical operations products. Lead discovery, launches, iteration, and cross-functional delivery while improving healthcare workflows. Partner with providers, clinicians, operations, engineering, design, data, and customer support teams. Use research, data, and AI to identify opportunities, validate solutions, and deliver scalable, high-impact product experiences.