Teams at Mapbox

Own the strategy, roadmap, and delivery of AI-powered capabilities across Mapbox Maps. Partner with engineering, customers, and cross-functional teams to identify use cases, prioritize development, validate solutions, and launch products. Manage pricing and packaging, sales enablement, marketing, trials, and partnerships while driving customer adoption, business growth, and scalable experiences for developers and end users.

Provide technical customer support by troubleshooting complex Mapbox issues, communicating solutions, analyzing ticket trends, and collaborating with engineering and product teams. Lead initiatives to improve customer experience, reduce support volume, establish support best practices, and translate user feedback into product improvements. Participate in an on-call rotation supporting customers 24/7.

Lead development of scalable, low-latency Maps API services and distributed ETL pipelines. Design architectures, build and deploy microservices, diagnose complex production behavior, and support continuous delivery. Mentor engineers, lead task scoping, conduct design and code reviews, reduce technical debt, improve performance, and promote operational excellence through testing, monitoring, documentation, and on-call support.