Teams at Manulife

Design, develop, and support CIAM solutions using IBM Verify in hybrid on-premises and Azure environments. Implement authentication, federation, and access management capabilities; troubleshoot incidents; optimize platform performance; and collaborate with engineering and security teams to ensure scalable, compliant identity solutions.

Lead discovery, strategy, roadmap, requirements, backlog prioritization, stakeholder communication, testing, and post-launch optimization for AI-enabled People Services products. Partner with HR, technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to deliver scalable, secure colleague experiences. Use research, analytics, adoption, quality, and operational data to guide product decisions and enterprise AI improvements.

Leads Insurance Operations strategy, integrated planning, governance, and a portfolio of transformation initiatives. Translates enterprise priorities into executable roadmaps, aligns stakeholders, manages risks and trade-offs, tracks benefits and performance, and advises senior leaders. Oversees change leadership, executive communications, and development of a high-performing strategy and transformation team.