Manifold Benefits Overview

As a Customer Support Engineer, you'll resolve technical issues, support customers, improve processes, monitor system performance, and collaborate with teams.

Embed with life-science customers to scope, architect, and deploy end-to-end AI and data solutions. Migrate Terra.bio users, build data pipelines, agent configurations, and domain tooling. Troubleshoot infrastructure, drive pilots and adoption, capture repeatable playbooks, and inform product roadmaps while collaborating with stakeholders across research and executive teams.

Design, build, and operate multi-account cloud infrastructure using IaC. Automate customer deployments, manage CI/CD, troubleshoot production across infra/data/app layers, and handle networking, security, and compliance for regulated environments while collaborating with platform and professional services teams.