Teams at Majesco

Senior client-facing leader responsible for strategic account management post-implementation. Build executive relationships, drive governance, align cross-functional teams, monitor customer health, lead escalations, and identify expansion opportunities to ensure value realization and operational excellence for an insurance customer.

Serve as technical advisor for premium Majesco accounts: map customer processes to product capabilities, manage ServiceNow incidents and escalations, coordinate upgrades and release planning, run regular stakeholder meetings, drive RCA and resolution plans, and help customers maximize product value.

Plan, coordinate, and execute repeatable, auditable product releases across DEV→Production. Maintain build/versioning, automate CI/CD pipelines, run deployments (incl. rollback), enforce change governance, monitor releases, manage incidents, and drive continuous improvement in tooling and processes.