Teams at Magnet Forensics

The Senior Project Manager leads complex, cross-functional initiatives from scoping through delivery. Responsibilities include managing project timelines, stakeholders, risks, communications, handoffs, and alignment with business strategy. The role also oversees external client relationships and improves project execution processes. Candidates need project management experience in process improvement, system implementation, or product go-to-market, along with strong communication, leadership, decision-making, prioritization, and collaboration skills.

Generates and qualifies inbound and outbound sales opportunities through phone, email, and social prospecting. The representative researches prospects, identifies needs, schedules discovery meetings for Account Executives, maintains accurate Salesforce records, and collaborates with Sales and Marketing. The role emphasizes customer service, relationship building, lead funnel management, and meeting growth targets in a hybrid-flexible software company.

Provides first-level technical support through chat, email, web, and phone. Responsibilities include troubleshooting common issues, gathering technical details, documenting cases, guiding customers to self-service resources, identifying knowledge-base gaps, and escalating complex cases. The role manages individual customer cases while meeting case-volume, SLA, and customer-satisfaction targets.