Teams at Magna Legal Services

Reviews and quality-checks legal transcripts, orders, documents, and delivery details. Creates and updates records in a web-based application, prepares transcript packages, coordinates standard and rush requests, and communicates with clients and court reporters to resolve discrepancies. Manages multiple deadlines, escalates issues, supports internal handoffs, and handles sensitive legal information with accuracy and discretion.

Serve as the primary client contact through phone, email, and portal interactions. Resolve concerns, provide solutions, escalate complex issues, maintain client relationships, coordinate with internal teams, communicate feedback, and keep accurate records. The role requires professional communication, organization, problem-solving, and proficiency with office, document, collaboration, and client-service software.

Own and enhance Sigma dashboards and business intelligence reporting for the Records Retrieval business. Partner with stakeholders to translate business needs into scalable data solutions, analyze complex datasets, improve data quality and governance, define reporting standards, and support Snowflake data warehouse and modeling initiatives. Deliver actionable insights, automate reporting processes, evaluate analytics tools, and independently drive analytics projects from requirements through delivery.