Teams at Magellan Health

Provides customer service and administrative support for the U.S. Navy’s Identification Card Administration program. Verifies identities and eligibility, issues military identification and CAC cards, updates DEERS records, processes PIN resets and PKI certificates, maintains RAPIDS workstations, and answers customer inquiries. The role requires a high school diploma, customer service experience, relevant HR or military personnel experience, Microsoft Office proficiency, U.S. citizenship, and a favorably adjudicated Tier 3 security investigation.

Provides customer service and administrative support for the U.S. Navy’s Identification Card Administration program. Verifies identities and eligibility, issues military identification and CAC cards, updates DEERS records, processes PIN resets and PKI certificates, maintains RAPIDS workstations, and safeguards card materials. Supports military personnel, retirees, dependents, contractors, and other authorized beneficiaries while following DoD regulations and security procedures.

Leads and performs military identification card administration services at Navy DEERS/RAPIDS sites. Verifies identities and eligibility, issues CACs and other DoD identification cards, updates DEERS records, resets PINs, manages PKI certificates, answers customer inquiries, and maintains RAPIDS workstations. May serve as a Site Security Manager responsible for CAC materials and equipment security. Requires customer service experience, relevant HR or military personnel experience, Microsoft Office proficiency, U.S. citizenship, and favorable Tier 3 adjudication.