Jobs at Magellan Health

Provides customer service and administrative support for the U.S. Navy’s Identification Card Administration program. Verifies identities and eligibility, issues military identification and CAC cards, updates DEERS records, processes PIN resets and PKI certificates, maintains RAPIDS workstations, and answers customer inquiries. The role requires a high school diploma, customer service experience, relevant HR or military personnel experience, Microsoft Office proficiency, U.S. citizenship, and a favorably adjudicated Tier 3 security investigation.

Provides customer service and administrative support for the U.S. Navy’s Identification Card Administration program. Verifies identities and eligibility, issues military identification and CAC cards, updates DEERS records, processes PIN resets and PKI certificates, maintains RAPIDS workstations, and safeguards card materials. Supports military personnel, retirees, dependents, contractors, and other authorized beneficiaries while following DoD regulations and security procedures.

Leads and performs military identification card administration services at Navy DEERS/RAPIDS sites. Verifies identities and eligibility, issues CACs and other DoD identification cards, updates DEERS records, resets PINs, manages PKI certificates, answers customer inquiries, and maintains RAPIDS workstations. May serve as a Site Security Manager responsible for CAC materials and equipment security. Requires customer service experience, relevant HR or military personnel experience, Microsoft Office proficiency, U.S. citizenship, and favorable Tier 3 adjudication.

Provides customer service and administrative support for the U.S. Navy’s Identification Card Administration program. Verifies beneficiary identities and eligibility, issues military identification and CAC cards, updates DEERS records, performs PIN resets, maintains PKI certificates, operates RAPIDS workstations, and safeguards card materials. Supports military personnel, retirees, dependents, contractors, and other authorized beneficiaries while ensuring compliance with DoD regulations and security procedures.

Leads an infrastructure engineering team responsible for designing, building, maintaining, monitoring, and securing IT systems across cloud and data center environments. Sets goals, assigns work, manages staffing and 24/7 coverage, mentors engineers, coordinates projects, supports customers, manages budgets, and reports risks and performance to management. Requires strong infrastructure expertise, Agile experience, communication skills, and the ability to coach technical teams.

Supervises Personal Financial Counselors across regional military installations, ensuring consistent financial counseling, program compliance, quality assurance, accurate reporting, and client-ready deliverables. Oversees counseling services, educational workshops, data collection, duty-to-warn and restricted-reporting processes, conflict-of-interest compliance, and coordination with installation points of contact and DoD leadership.

Owns the vision, strategy, roadmap, feature definition, release planning, and performance measurement for IT clinical solution products. Partners with business and technical stakeholders on build-versus-buy decisions, architecture, licensing, change management, KPIs, ROI, migration, risk mitigation, and product adoption. Coordinates cross-functional delivery and vendor relationships while adapting product direction to changing business needs.

Leads federal business development strategy and pipeline management from opportunity identification through qualification, capture, and proposal support. Develops account strategies, assesses client and competitive dynamics, presents gate reviews, and contributes to teaming, pricing, and solution development. Builds relationships with federal stakeholders, industry partners, and internal teams while supporting revenue growth targets. Guides junior business development staff and ensures compliance with business development processes and tools.

Serve as trusted advisor overseeing implementation and adoption of technology solutions. Manage client relationships, stakeholder communication, issue tracking, status reporting, and cross-functional coordination to ensure successful delivery and client value realization.