Teams at Maddox Industrial Transformer

Investigate and resolve warranty claims and return requests by reviewing facts, documentation, policies, and evidence. Serve as the primary customer contact, determine appropriate resolutions, communicate decisions, manage escalated situations, and collaborate with internal teams and vendors to identify root causes and close claims efficiently.

Investigate and resolve warranty claims and return requests by gathering facts, evaluating documentation, applying warranty policies, and approving or denying claims. Serve as the primary customer contact, coordinate with internal teams and vendors, identify root causes, manage escalated situations, communicate decisions clearly, and drive claims through timely resolution while balancing customer satisfaction and business objectives.

Manage purchase orders from entry through delivery, ensuring accurate system entry, supplier communication, shipment and testing updates, and clean records for accounting. Serve as the primary liaison between suppliers and internal teams while coordinating multiple orders, maintaining data accuracy, managing workflows independently, and adapting to changing priorities.