Teams at M3USA

Lead and manage a client service team for online healthcare market research. Coach and mentor staff, oversee project delivery, budgets, billing, data quality, and escalations. Improve processes and systems, collaborate with sales and senior management, train team members, and ensure projects meet timelines, profitability, and client satisfaction.

Manage full project lifecycle for healthcare market research data collection: kickoff, timelines, budgets, client communication, troubleshooting, sample maximization, incentives, billing, and delivery while ensuring quality and deadlines.

Sell physician recruitment services to hospital and healthcare executives across a 2-5 state territory. Schedule webinars and meetings, build relationships with administrators, generate leads, manage territory communications and follow-up, and travel regionally about five days per month to close contracts.