Teams at M3USA

Serves as the first point of contact for clinical research participants, sponsors, and visitors. Manages reception, calls, participant reminders, forms, document scanning, shipments, office supplies, referrals, compensation cards, and administrative filing. Supports participant recruitment and regulatory documentation while maintaining an organized, professional front desk. Requires Microsoft Office proficiency; clinical research, healthcare, recruitment, and familiarity with Clinical Conductor, QuickBase, and IRB portals are preferred.

The Senior Project Manager manages international market research projects in healthcare, ensuring client satisfaction, timely delivery, and budget adherence, while coordinating teams and analyzing project outcomes.

Supervise Project Assistants responsible for recruiting participants for quantitative and qualitative market research projects. Assign workloads, monitor KPIs and timelines, coach team members, audit work quality, and ensure recruitment procedures are followed. Coordinate internal communication, monitor project reports, identify recruitment opportunities, and support efficient project delivery. The role also contributes to process improvements, recruitment guidelines, training, and team initiatives while maintaining compliance with ISO 20252:2019 and ISO 27001 standards.