M3USA Benefits Overview

Manage end-to-end workforce management software implementations from initiation through go-live. Coordinate internal teams and customer stakeholders, maintain project plans, manage risks, oversee user acceptance testing, and provide status reporting. Serve as the primary customer contact, delivering consultancy, onboarding, training, progress updates, and implementation guidance. The role requires understanding customers’ healthcare, HR, rostering, and payroll processes while identifying additional customer needs and upsell opportunities.

Develop and execute scalable B2B outbound growth strategies across M3 subsidiaries. Define buyer personas, target accounts, messaging, multichannel sequences, and handoff processes; operate outreach and CRM technologies; use AI for research and personalization; monitor deliverability and compliance; analyze campaign performance; and provide recommendations that increase qualified sales conversations and pipeline.

Manage multiple localization and translation projects from planning through delivery. Responsibilities include maintaining schedules, monitoring progress, managing documentation, preparing quotes and invoices, ensuring adherence to project standards, identifying issues, and coordinating meetings and communications. The role requires collaboration with clients, project managers, and language professionals to deliver high-quality projects on time and within scope.