M3USA Benefits Overview

Provide Tier 1-2 support for hardware, software, and network issues across a cloud-first environment. Manage Microsoft 365, Azure/Entra ID, Active Directory, and Intune; respond to EDR/XDR alerts; assist with provisioning/deprovisioning, backups, disaster recovery, audits, and automation using PowerShell. Monitor system health, track IT assets, and escalate complex issues.

Coordinate and support qualitative research projects: recruit, call, confirm and rescreen French-speaking respondents; maintain recruitment trackers; manage vendors, freelancers and translation agencies; check deliverables; negotiate costs; liaise with clients and assist Project Managers to ensure timely, accurate delivery.

Coordinate qualitative market-research projects: recruit, confirm, and rescreen French-speaking respondents; manage vendors, freelancers, and translations; check deliverables and maintain recruitment/update spreadsheets; liaise with clients and support Project Managers to ensure on-time, high-quality delivery.