Teams at M3

Own the product strategy and roadmap for M3's next-generation data platform, focusing on data unification, embedded analytics, AI-driven forecasting, and intelligent automation. Conduct customer discovery with hotel stakeholders, write developer-ready specs and user stories, define success metrics, lead cross-functional execution and go-to-market, and evaluate AI build/partner/acquire options to deliver hospitality-specific intelligence.

Own product marketing strategy: positioning, messaging, competitive intelligence, go-to-market execution, sales enablement, content creation, and cross-functional collaboration to drive adoption and revenue.

Senior leader responsible for strategy, scale, and performance of Customer Success. Drive adoption, retention, expansion, health scoring, NPS/CSAT programs, org design, KPIs, CS technology, cross-functional alignment, and executive reporting to maximize NRR/GRR and customer outcomes.