Teams at Lyra Health

Leads enterprise technology projects supporting revenue and accounting operations. Responsibilities include gathering requirements, translating them into functional specifications, managing Salesforce configuration and integrations, overseeing project plans and risks, improving business processes, and supporting end users. The role partners across Sales, Finance, Legal, Operations, Product, Data, and Engineering, with a focus on billing, revenue cycle, claims, and Salesforce-based applications.

Leads a team of Customer Success Managers, driving retention, renewals, revenue expansion, customer satisfaction, forecasting, risk management, executive client engagement, and cross-functional collaboration. The role oversees team development, operational consistency, KPI performance, escalations, strategic reporting, and customer relationship management within the employer-sponsored health benefits space.

Leads the Product Implementation team, overseeing product and policy rollouts across provider and client audiences. Develops scalable implementation and launch playbooks, manages change communications, translates clinical and operational priorities into product requirements, and coordinates Product, Engineering, Systems Architecture, Clinical, and business stakeholders. The role also manages team performance, resolves cross-functional risks, supports Salesforce and EHR infrastructure alignment, and evaluates launch adoption and operational metrics.