Teams at Lyra Health

Administers Lyra Health’s variable compensation program for sales and customer success teams. Responsibilities include calculating and auditing incentive payouts, managing CaptivateIQ integrations and payout logic, maintaining sales data integrity, developing commission dashboards, modeling compensation plans, supporting audits, optimizing workflows, and advising sales representatives on commission policies and inquiries.

Provides short-term, solution-focused counseling to corporate employees through in-person, virtual, and telephone modalities. Responsibilities include delivering evidence-based mental health support, documenting cases within 24 hours, verifying treatment authorization, identifying crises and high-risk situations, following emergency protocols, maintaining confidentiality, and complying with billing, non-solicitation, quality, and clinical governance requirements.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.