Teams at Luxer One

Partnering with the Chief of Staff to drive end-to-end execution of executive-sponsored, cross-functional initiatives. Translate strategy into scopes, milestones, owners, and success metrics; maintain integrated project plans, decision logs, and dependency tracking; surface risks and blockers; coordinate stakeholders; run operating cadences; prepare executive updates; shepherd NPIs and ensure accountability to deliverables and measurable outcomes.

Provide on-site package management for luxury apartment buildings: log and organize deliveries, deliver packages to resident doors, perform light maintenance on locker systems, identify and return stale packages, and act as liaison between property staff and the package management support team.

Supervise 5–6 collections specialists, assign portfolios, monitor productivity and KPIs, manage high-risk accounts, resolve billing disputes, and reduce delinquency and DSO. Coordinate with Billing, Sales, and Customer Service, support audits and financial reporting, approve or recommend payment arrangements, and communicate collection issues to leadership. Assist the Accounting Manager with document preparation and interpretation of financial information.