Luxer One Benefits Overview

Supervise 5–6 collections specialists, assign portfolios, monitor productivity and KPIs, manage high-risk accounts, resolve billing disputes, and reduce delinquency and DSO. Coordinate with Billing, Sales, and Customer Service, support audits and financial reporting, approve or recommend payment arrangements, and communicate collection issues to leadership. Assist the Accounting Manager with document preparation and interpretation of financial information.

Manage full-cycle major commercial accounts including prospecting, retention, upsell, and expansion. Serve as primary client contact, maintain deep technical knowledge of Luxer One hardware and software, coordinate cross-functionally, ensure timely invoices and POs, keep CRM (Zoho) up to date, and drive revenue and retention targets.

Own technical relationships and system health for assigned accounts: monitor uptime, troubleshoot hardware/software, lead onboarding and training, document configurations, surface upsell opportunities, and partner with Engineering, Product, and Sales to meet SLAs and drive adoption.