Teams at Luminovo

Own and run customer support in Intercom, improve self-service (FinAI chatbot, Help Center), manage outbound in-product messaging, track KPIs (response time, time-to-close, CSAT, chatbot resolution) and surface insights, enable Sales/CS/SEs with training and materials, partner with Product & Engineering on releases, and join customer calls when needed.

Support pre-sales by running technical demos and deep dives, build ROI cases for prospects, and own the first 4–8 weeks of customer onboarding: tenant configuration, training, risk spotting, and handoff to Customer Success while feeding product feedback.

Support pre-sales by running technical demos and deep dives with Account Executives, build ROI cases for prospects, own the first 4–8 weeks of customer onboarding (configuration, training, time-to-value), spot implementation risks, and relay prioritized product feedback to Product & Engineering.