Manage client relationships and service delivery to ensure satisfaction and retention. Lead account installations, client presentations, monitor performance, facilitate monthly meetings, develop strategic plans, evaluate financial impacts, and drive process and reporting improvements. Role requires Arizona location, bilingual English/Spanish, and up to 25-30% travel.

Manage client relationships and service delivery to meet needs and retention goals. Lead account installation, monitor performance, run monthly reviews, develop strategic plans, evaluate financial impacts, and drive process improvements to support customer success and growth.

Provide comprehensive EAP services to USPS including short-term counseling (in-person, phone, video), crisis and critical-incident response, telephonic triage and referrals, training and consultation for leadership, program promotion, and rotational/overflow call coverage.

Provide USPS-dedicated EAP clinical services including short-term counseling (in-person, phone, video), triage and referrals, consultation/training for leadership, crisis and critical-incident response, program promotion, and rotational call coverage.

Drive member enrollment by building relationships with skilled nursing and assisted living facilities, executing field marketing and presentations, managing the full enrollment lifecycle, ensuring Medicare/Medicaid/CMS compliance, and meeting enrollment targets through strong outreach and documentation.

Manage client relationships and direct Lucet service delivery to meet client needs. Lead account installations, client presentations, and monthly performance meetings. Monitor performance metrics, develop strategic business plans, evaluate financial impacts, and drive process improvements and reporting to support customer satisfaction, retention, and growth.