Teams at LRN

Oversee day-to-day office administration and facilities operations in Mumbai, managing vendors, procurement, budgets, transportation, compliance, security, and employee workplace support to ensure a safe, efficient, cost-effective, and engaging office environment.

Create and maintain user-focused technical documentation, in-app guides, multimedia tutorials, and release notes for a SaaS product. Collaborate with product managers, engineers, and stakeholders to gather information, keep docs current, run usability testing, manage repositories/version control, and optimize documentation processes to improve product adoption and user experience.

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.