Teams at LRN

Design and deliver creative, measurable e-learning solutions using AI tools; run design workshops; consult stakeholders; develop course content with SMEs; lead designers and programmers; oversee instructional, graphic and assessment design across multiple projects.

Provide L1 support for LRN's proprietary SaaS: handle customer tickets, assist program administrators, manage expectations and SLAs, perform content via in-house tools, train customers, document solutions, and escalate issues as needed.

Create and maintain user-focused technical documentation, in-app guides, multimedia tutorials, and release notes for a SaaS product. Collaborate with product managers, engineers, and stakeholders to gather information, keep docs current, run usability testing, manage repositories/version control, and optimize documentation processes to improve product adoption and user experience.