Teams at Lowell Community Health Center

Lead and supervise a two-person IT help desk team providing installation, maintenance, and desktop/AV/VoIP support. Manage tickets, on-call rotation, after-hours duties, coordinate with IT peers and vendors, and perform evaluations and help-desk projects to minimize user disruption.

Provide direct patient care and supervise nursing/clinical staff. Manage clinic operations, staffing, scheduling, recruitment, training, and performance evaluation. Coordinate in-service education, oversee triage coverage for calls and walk-ins, resolve staff grievances, and collaborate with Program Director and providers to ensure quality, culturally competent ambulatory care.