Teams at Los Angeles Philharmonic Assn

Administer and optimize Dayforce as the primary HRIS owner, configuring HR, payroll, time, and benefits modules. Responsibilities include post-implementation enhancements, reporting and analytics, workforce onboarding and offboarding, troubleshooting, data integrity, audits, security, privacy compliance, documentation, and process improvement. The role partners with HR, Payroll, Finance, IT, and Operations while supporting a complex seasonal and union-represented workforce.

Supervises Audience and Patron Services Representatives, ensuring high-quality phone, online, and in-person customer service. Responsibilities include coaching, call reviews, scheduling, escalated complaint resolution, inbound sales support, performance monitoring, reporting, policy compliance, and meeting revenue and service targets. The role also communicates customer solutions, maintains staff resources, supports process improvements, and coordinates with venue operations, box office, marketing, philanthropy, and other organizational teams.

The Digital Producer manages digital projects from scoping through launch across websites, apps, email, marketing automation, purchase paths, and ticketing platforms. Responsibilities include defining requirements, coordinating technical and creative teams, managing timelines, leading QA and user acceptance testing, optimizing email automation, researching digital technologies, creating documentation, and supporting ticketing and marketing campaigns. The role requires strong project management, digital platform knowledge, technical fluency, communication, and attention to detail.