Teams at Lore Group

Maintain hotel facilities, guest rooms, public areas, and back-of-house spaces through preventative maintenance and responsive repairs. Diagnose faults across electrical, plumbing, HVAC, and building systems; support contractors, projects, refurbishments, and compliance documentation. Maintain safe, organized work areas and equipment, provide shift handovers and coverage, identify recurring faults, and collaborate with colleagues to ensure reliable hotel operations and excellent guest experiences.

Provides highly personalized guest service at a luxury lifestyle hotel, managing arrivals, check-ins, checkouts, VIP recognition, pre-arrival communication, special occasions, reservations, transportation coordination, and curated experiences. The role supports Thames Suites guests as a Guest Journey Ambassador and requires strong communication, organization, relationship management, conflict resolution, analytical problem-solving, and training delivery skills.

Supervise front office staff and lead Guest Journey Ambassadors in delivering exceptional hotel guest experiences. Responsibilities include welcoming guests, managing check-in and check-out, resolving concerns, providing local recommendations, coordinating guest requests, assisting with luggage, communicating before arrival, coaching employees, and collaborating with hotel departments. The role requires availability for varied hours, weekends, and holidays.