Teams at Lore Group

Assists with front office operations as Manager on Duty, leads Guest Journey Ambassadors, oversees check-in and check-out, resolves guest concerns, coordinates requests across departments, provides local recommendations, supports luggage services, and delivers personalized guest experiences. The role also includes team training, coaching, feedback management, and maintaining service excellence while working varied hours, weekends, and holidays.

Supervises hotel engineering staff, responds to maintenance requests, performs preventive maintenance, inspects equipment, and resolves building-system issues. The role requires hands-on expertise with HVAC, electrical, plumbing, boilers, chillers, and cooling towers, along with team leadership, guest service, communication, and scheduling flexibility.

Handles hotel reservation calls, emails, and online inquiries; processes bookings, changes, and cancellations; provides information about rooms, rates, amenities, and services; promotes upgrades; coordinates guest requests; maintains reservation records; and resolves guest concerns professionally.