Teams at Lore Group

Manage and develop local SME corporate transient accounts, generate and qualify leads, prepare proposals and contracts, coordinate client requirements across teams, maintain CRM records, represent the hotel at events, and support overall sales administration to grow transient revenue for One Hundred Shoreditch.

Supervise and support the reservations team across two London hotels, overseeing daily booking operations, ensuring accuracy, resolving escalated guest enquiries, coaching staff, monitoring reservation trends and occupancy, and collaborating with revenue and cross-functional teams to optimise service and commercial performance.

Greet guests, manage efficient check-ins and check-outs, handle reservations, payments, and enquiries, promote hotel facilities, collaborate with hotel departments, resolve guest concerns, and maintain high service standards.