Teams at Loopio

Provide customer support through Zendesk tickets and phone inquiries, troubleshoot and reproduce software issues, review logs, and deliver clear solutions. Create help-center resources, document internal learnings, train teammates, and collaborate with Engineering, Product, Design, and Customer Experience teams. Monitor trends, share product feedback, maintain product expertise, and identify improvements while supporting North American customers on an overnight India-based shift.

Provide personalized customer support through Zendesk and phone, troubleshoot and reproduce software issues, review logs, deliver solutions, and create help-center resources. Collaborate with Engineering, Product, Design, and Customer Experience teams to escalate defects, share feedback, support retention, and identify process improvements. Maintain product expertise, contribute to training, and communicate complex information clearly while managing multiple priorities.

Build and productionize NLP and LLM models for search, summarization, classification, and answer generation. Design scalable Python inference services and retrieval pipelines, improve model accuracy through evaluation and error analysis, and integrate models with knowledge systems. Collaborate with Product, Engineering, and Applied Science teams to deliver reliable production systems, contribute to architecture and operational standards, and mentor others on NLP and model serving.