Teams at Long View Systems

Monitor, investigate, and respond to security incidents, suspicious activity, and operational alerts across client environments. Perform SIEM-based threat detection, incident triage, log analysis, vulnerability scanning, access management, patching, server maintenance, and backup administration. Manage incidents, changes, and service requests using ITIL processes, escalate issues appropriately, and support security and infrastructure operations. This is an onsite Calgary role requiring rotating 10-hour day, evening, and overnight shifts, including weekends.

Deliver client-facing organizational change and technology adoption consulting, particularly for Microsoft 365 and Copilot initiatives. Responsibilities include stakeholder engagement, impact assessments, OCM planning, communications, training strategy, workshops, adoption resources, metrics monitoring, and project coordination across multiple engagements.

Leads client success for a portfolio of technology-services clients, overseeing executive relationships, service governance, project delivery, escalations, financial performance, renewals, and growth opportunities. Manages P&Ls, forecasting, margins, billing, delivery risk, and operational performance while partnering cross-functionally with sales, architecture, project management, finance, and delivery teams. Coaches and develops team members and drives client satisfaction, accountability, continuous improvement, and successful transitions to managed services.