Teams at Lone Wolf Technologies

Provide technical support and troubleshooting for Lone Wolfs Back Office product via email (primary), with phone and chat secondary. Log and manage tickets, triage and escalate issues, submit Jira bug reports, and advise brokers using accounting knowledge when needed to resolve software problems and improve customer experience.

Provide email-first technical support for Lone Wolf Back Office, troubleshooting product issues, triaging and logging cases, submitting and tracking Jira tickets, collaborating with peers, and escalating or resolving broker account and accounting-related inquiries to deliver excellent customer experiences.

Administer and optimize Salesforce, maintain data integrity, build reports and dashboards, manage integrations, support and train end users, document configurations, and ensure compliance with security and data governance standards. The role partners with stakeholders to translate business requirements into Salesforce enhancements and continuously improve system usability, scalability, and adoption.