Teams at LOGC2, Inc. dba Connected Logistics

Provides 24/7 administrative monitoring and Tier 1 support for VTC, AV, SBC/CUBE, SIP, IPTV, digital signage, and collaboration infrastructure. Monitors sessions and system health, gathers logs, documents incidents, escalates engineering issues, supports audits, E911 validation, continuity testing, equipment administration, content publishing workflows, documentation, change management, and vulnerability remediation. Requires three years of VTC or collaboration operations experience, DoD IA and CE certifications, and an IT-I Critical Sensitive or Tier 5 clearance.

Leads VTC administration and shift operations, serving as the escalation point for SBC, CUBE, and E911 issues. Oversees Tier 1–2 troubleshooting, system health monitoring, reporting, documentation, compliance, SOP adherence, change management, and escalation to Tier 3 engineering. Provides training and mentorship to VTC administrators and represents operations during engineering-led maintenance, testing, and development activities.

Provides 24/7 administrative monitoring and Tier 1 support for AV/VTC, SBC/CUBE, SIP, IPTV, digital signage, and collaboration infrastructure. Responsibilities include incident triage, session monitoring, system health observation, audit and E911 support, continuity testing, documentation, equipment administration, content publishing coordination, post-update validation, and change-management support. The role escalates technical issues to engineering and does not perform unauthorized configuration changes.