Teams at Locus Robotics

Manage customer success for deployed robotics systems by overseeing site operations, deployments, technical escalations, maintenance, upgrades, change requests, performance metrics, contractual compliance, and continuous improvement. Partner with customers and internal teams to resolve issues, improve adoption, and scale system capabilities. The role requires strong project management, technical communication, logistics or warehouse operations experience, and up to 50% travel to customer sites.

Own and advance a SimPy-based discrete-event simulator for warehouse robotics, improving its realism, reliability, testing, and experiment infrastructure. Compare simulations with real operational data, tune parameters, reduce the sim-to-real gap, and develop scalable Gymnasium-style reinforcement learning environments. Train and evaluate learning-based policies, assess transfer to real-world fleets, productionize ML components, and communicate findings to technical and business stakeholders.

Leads the Robotics Support Specialists team, overseeing technical support operations, SLA performance, incident response, customer escalations, workforce planning, and continuous improvement. Develops team members, establishes support standards, manages Salesforce dashboards and playbooks, and partners with Engineering, Customer Success, and Field Services to resolve recurring issues and improve customer outcomes. The role is hybrid in Wilmington, Massachusetts, with occasional after-hours support for critical incidents.