Teams at Loancrate

Engineering Manager responsible for the health, delivery, people management, onboarding, staffing, and continuous improvement of a 6–8 person engineering pod. The role partners with Product and Technical Leads, manages execution and technical risk, supports hiring and growth, addresses performance issues, and maintains enough technical depth to evaluate software plans. The manager will work in an AI-native, remote-first environment building mortgage automation software.

Own lender customer relationships from implementation through post-go-live, advising on mortgage workflow configuration, answering product questions, handling objections, supporting demos, and translating customer feedback to Product and Engineering. The role requires direct mortgage lender experience, customer-facing communication, deep mortgage lifecycle knowledge, hands-on loan origination system experience, and willingness to travel approximately monthly. The CSM will also help establish the company’s customer success playbook.

Build and operate full-stack, production-ready systems: design and ship AI-native mortgage automation, integrate third-party lending APIs, and architect scalable AWS infrastructure and job processing. Mentor engineers and ensure security, observability, and high reliability.