Teams at Living Resources

Leads program strategy, performance improvement, operational analytics, and cross-functional initiatives in partnership with the Chief Program Officer. Uses program, staffing, utilization, census, financial, and service data to establish KPIs, identify risks, improve sustainability, support budgeting and forecasting, and guide program growth or redesign. Collaborates with Finance, Compliance, Quality Assurance, IT, HR, Billing, Intake, and executive leadership while supporting regulatory readiness and presenting recommendations to senior leaders and the Board.

Executive leader responsible for enterprise risk management, corporate compliance, HIPAA privacy and security, quality improvement, technology and AI strategy, cybersecurity, data analytics, facilities, fleet management, and operational systems. The role supervises technology, incident management, quality, and facilities leaders; partners with the CEO and Board; leads investigations, audits, regulatory adherence, and organizational transformation across a disability services nonprofit.

Coordinates fiscal intermediary services for participants in OPWDD self-direction programs. Responsibilities include billing and payments, fiscal reporting, Medicaid and corporate compliance, employment eligibility verification, staff-management support, incident reporting, participant training, and participation in care planning meetings. The role also provides education to participants, families, brokers, and staff while supporting self-directed budgets and services.