Teams at LiveScore Group

Provide first- and second-line customer support to sports betting and gaming players through live chat, email, and social media. Resolve transactional, betting, banking, and account queries, escalating complex issues appropriately. Meet service-level, quality, and performance targets while managing multiple contacts efficiently. The role requires strong communication, problem-solving, sports knowledge, accurate calculations, fast typing, Excel proficiency, and flexibility across varied shifts.

Plans, executes, analyzes, and improves sportsbook promotional campaigns across specific territories. Manages campaign calendars, customer segmentation, CRM communications, promotional terms and conditions, design briefs, competitor analysis, and cross-sell initiatives with casino and trading teams. Uses player activity and campaign performance data to improve retention, revenue, and customer experience while resolving escalated sportsbook queries and coordinating delivery across departments.

Designs, executes, tests, and optimizes multi-channel CRM campaigns across email, push, in-app, SMS, and Rich Inbox. Creates campaign briefs, coordinates with Marketing, Content, Legal, Promotions, Design, and Customer Support, monitors engagement and conversion KPIs, and analyzes performance to improve targeting and customer journeys. The role supports retention, customer engagement, revenue growth, and timely delivery aligned with sports events and promotional activity.