Teams at LivePerson

Leads an SRE team responsible for reliable, scalable cloud infrastructure and services. Provides technical direction, manages roadmaps, designs GCP and Kubernetes platforms, drives automation, GitOps, CI/CD, observability, incident response, SLOs, capacity planning, and operational improvements. Mentors engineers, supports hiring and performance management, collaborates across technical teams, and communicates risks and priorities to leadership.

Supervise NOC shift operations, ensuring SLA compliance and serving as the first escalation point for incidents. Track open incidents and ongoing issues, coordinate system access for NOC engineers, manage shift schedules and PTO requests, and handle administrative needs. Support troubleshooting of web and internet applications while coordinating requirements and progress across teams.

Provide Tier 3/4 technical support for enterprise customers using LivePerson’s conversational platform. Troubleshoot complex issues involving APIs, SDKs, mobile environments, web technologies, and cloud services; manage escalations within SLAs; coordinate with customers, Product, and Engineering; analyze recurring problems; improve support processes and tools; mentor team members; and participate in 24/7 shifts and on-call coverage.