Teams at LivePerson

Support Engineer III serves as a Tier 3 SME, resolving complex technical issues related to Conversational AI, mentoring team members, and facilitating communication between customers and product teams.

Design, build, and maintain low-latency, high-availability backend services and REST APIs. Troubleshoot production issues, improve performance, write technical specs, participate in on-call rotations, and collaborate on the bot runtime platform.

Lead design, build, and operation of LivePerson's observability platform for logs, metrics, traces, alerts, and synthetic monitoring. Own large-scale telemetry pipelines, Kubernetes-based observability services, define standards and dashboards, collaborate with cross-functional teams, evaluate new tools (OpenTelemetry, anomaly detection), and deliver scalable, production-grade monitoring solutions.