Jobs at Litify

Lead end-to-end Litify AI implementations for legal clients. Design Salesforce-based AI agent workflows, conduct requirements discovery, configure and deploy solutions, advise clients, define success metrics, and drive adoption. Partner with project managers, sales, engineering, customer success, and product teams while owning technical architecture, documentation, delivery outcomes, and client feedback. The role requires strong Salesforce implementation expertise, AI agent and LLM experience, prompt engineering, and client-facing consulting skills.

Configure and administer Salesforce orgs for assigned customers, including users, profiles, roles, reports, dashboards, and Flow automations. Consult with clients on process improvements, troubleshoot configuration issues across application and integration layers, support data migrations, and coordinate with Support Engineers and Customer Success Managers. Provide Salesforce best-practice guidance, manage client requests within SLAs, and communicate effectively while handling multiple customer tasks.

Sell Litify's AI-driven legal operating platform to law firms and legal departments. Manage full upsell motions, consult on AI adoption, deliver high-level demos to C-suite, meet sales targets, and articulate ROI of autonomous agents and AI integrations.

Manage and grow a portfolio of existing Litify clients by driving renewals, identifying upsell opportunities, and delivering strategic consulting. Own renewal motions, meet quota for expansions, conduct business reviews, and collaborate cross-functionally to ensure customer success and long-term partnership value.

Own scoping and proposal creation for professional services, manage Salesforce workflows and reporting, maintain SOW lifecycle and SOPs, support resource planning and handoffs, and partner with RevOps/Finance to ensure forecasting, data integrity, and continuous improvement of services operations.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.