Linxup
Linxup Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers dental insurance
Offers health insurance
Offers generous parental leave
Offers performance bonuses
Career Growth + Development
Provides customized development tracks
Job training & conferences
Work-Life Balance + Wellbeing
Offers generous PTO
Provides bereavement leave
Provides paid holidays
Offers gym membership
Company Culture
Provides free snacks and drinks
Recently posted jobs
Security • Software
Provides bilingual English and Spanish Tier 1 helpdesk support by phone, email, and cases. Handles account and billing questions, device activation, system education, troubleshooting, cancellations, retention, and first-contact resolution. Documents customer interactions, de-escalates concerns, supports translation projects, and maintains strong customer relationships. The role requires remote-work readiness, secure home workspace, reliable internet, and familiarity with customer support technologies.
Security • Software
Provide Tier 1 inbound support by phone, chat, and email for Linxup devices (GPS, dash cams). Troubleshoot technical issues, document interactions, retain and upsell customers, de-escalate calls, and educate customers to prevent repeat issues.
Security • Software
Own the roadmap for Linxup’s public API, partner integrations, device telemetry, firmware management, and selected web and mobile product initiatives. Define requirements, prioritize backlogs, collaborate with engineering and QA, support agile ceremonies, work with technical customers and partners, and make product tradeoffs. The role requires hands-on technical fluency with APIs, SQL, device data, logs, cloud systems, and connected hardware.
