Teams at Link

Lead delivery of government/commercial contracts by managing cross-functional teams, client relationships, budgets, schedules, and quality. Apply human-centered design and Agile practices to develop strategic communication, storytelling, and program management solutions while ensuring security compliance for classified work.

Leads human-centered design strategy, strategic storytelling, organizational transformation, research, workshops, and client engagement. Manages complex federal programs, including contract performance, budgets, staffing, schedules, risks, deliverables, Agile processes, and client satisfaction. Mentors teams, supports business development, and ensures high-quality execution. The role requires extensive strategy or program management experience, government contracting experience, and an active TS/SCI clearance.

Lead and execute human-centered design strategy for federal and industry clients. Conduct mixed-method research, synthesize insights, facilitate workshops, create strategic visualizations (journey maps, service blueprints), and translate findings into actionable recommendations. Mentor team members, guide cross-functional stakeholders through ambiguity, and deliver executive-level storytelling to drive alignment and business value.