Teams at LincolnIT

Manage a portfolio of MSP clients as their primary business contact. Build executive relationships, conduct account reviews, support retention, address concerns, coordinate internal technical and service teams, manage renewals, and identify expansion opportunities across managed services, cloud, cybersecurity, Microsoft 365, projects, hardware, software, and licensing. Maintain CRM/PSA records, develop proposals and quotes, and ensure client commitments are delivered.

Generate and close net-new business for managed IT services and technology solutions. Build a self-sourced pipeline through prospecting, networking, referrals, and industry relationships; conduct discovery with executive decision-makers; develop proposals with technical teams; negotiate and close opportunities; maintain accurate CRM forecasts; and grow recurring managed services, cloud, cybersecurity, hardware, software, and professional services revenue.

Provide senior-level support, design, deployment, migration, and troubleshooting for client on-premises, virtual, hybrid, and cloud infrastructure. Administer Windows Server, Citrix, VMware, Hyper-V, Azure, AWS, Active Directory, Microsoft 365, and networking environments. Lead infrastructure projects, escalations, disaster recovery initiatives, documentation, and client-facing technical recommendations while traveling to client sites as needed.