Teams at Lightfield

Own end-to-end support and customer success: handle inbound tickets, set SLAs, resolve technical issues, build AI support agents, knowledge base, onboarding automations, health scoring, tooling, reporting, and CS playbooks to drive retention and expansion.

Build and lead Lightfield’s community and events programs, including intimate prospect dinners, headquarters gatherings, industry conferences, and a virtual power-user community. Develop advocacy programs, convert community insights into marketing content, and connect event activity to sales pipeline and measurable growth. The role requires strong event execution, community-building, writing, communication, GTM knowledge, and comfort operating in an early-stage AI company.

Own Lightfield’s product marketing function, including category positioning, messaging architecture, pricing and packaging, sales enablement, competitive intelligence, and product launches. Build the narrative for agentic CRM, equip sales with competitive and ROI materials, improve win rates and pipeline generation, and establish marketing processes at an early-stage AI company. The role partners closely with product, founders, sales, and GTM leadership.