Teams at LifeStance Health

Drive referral volume by building and maintaining relationships with primary and specialty care providers, discharge planners, and referral sources. Spend majority of time in-field conducting visits, coordinating clinician-to-clinician education, using Salesforce to track activity, and collaborating with clinical and operations teams to convert referrals and grow local patient volume.

Lead and operationally manage the patient-facing Billing Solutions contact center. Oversee staff and BPO vendors, drive process improvements, ensure HIPAA/PCI compliance, monitor KPIs and patient satisfaction, resolve escalated billing issues, and support revenue cycle strategy.

Drive referral volume by building and maintaining relationships with primary and specialty care providers, discharge planners, and other referral sources. Spend ~70% of time in the field conducting in-person visits, coordinating clinician-to-clinician education, using Salesforce to document activity, and collaborating with clinical and operations teams to increase referrals and optimize care coordination.