LifePoint Health Benefits Overview

Leads customer experience and enterprise service management strategy across Lifepoint Business Services. The role optimizes ServiceNow, improves workflows and automation, establishes SLAs, OLAs, and KPIs, analyzes service performance, manages hospital and executive relationships, and leads cross-functional process improvement and organizational change initiatives.

Provides clerical and computer-based administrative support in a hospital environment, with access to protected health information including demographic, clinical, insurance, financial, and medical records. The role involves primarily sitting, standing, walking, and occasional bending, lifting, and reaching. A high school diploma or equivalent and at least three years of clerical experience are required. The position does not provide direct patient care.

Provides executive and administrative support to hospital leadership, including scheduling, correspondence, meeting preparation, transcription, minutes, committee coordination, and confidential medical staff credentialing record management. Supports the CEO, Medical Director, committee chairs, and medical staff while maintaining accurate files, tracking action items, managing office operations, and handling confidential information professionally.